Privacy Policy

Luna Operations Pty Ltd (ABN: 26691076589) (“we”, “us” or the “Company”) is committed to protecting your privacy. At https://luna.melbourne (“this site”), we understand the importance of keeping personal information private and secure.

This Privacy Policy describes how we manage personal information and safeguard privacy. If you would like more information, please contact us.

This Privacy Policy forms part of, and is subject to, our Website Terms of Use. We care about your privacy. We will never rent, trade, or sell your email address to anyone, nor will we publicly display your email address or other personal details that identify you.

The Australian Privacy Principles

We will treat all personal information in accordance with the obligations under the Privacy Act 1988 (“Privacy Act”). The Privacy Act sets out 13 key principles for the collection and treatment of personal information, called the Australian Privacy Principles.

What is Personal Information?

Personal information held by the Company may include:

Name and date of birth
Residential and business postal addresses, telephone/mobile/fax numbers, and email addresses
Bank account and/or credit card details for agreed billing purposes
Computer and connection information
Any other information you share with us

How We May Collect Your Personal Information

We only collect personal information necessary to conduct our business as a catering company. Information may be collected when you:

Use this site (including when you purchase products or services, register for premium features, or complete an online contact form)
Provide information by phone, marketing forms, or competitions
Send us an email or other communication

IP Addresses:
We may collect IP addresses for internet session management and security purposes.

Cookies

This site uses cookies to personalize your online experience.
Types of cookies used:

Persistent cookies (stored on your computer for future visits)
Session cookies (stored temporarily and disappear when you close your browser)

Cookies cannot run programs. They are uniquely assigned to you and only read by our web server.

You can configure your browser to accept, reject, or notify you about cookies. Declining cookies may limit some features of the site.

Why we use cookies:

Remember your preferences
Show relevant notifications
Retain details you submit (e.g., through contact forms)

Third-party cookies may include:

Google Analytics (website analytics)
Google AdSense (advertising)
Social media applications (e.g., Facebook, Twitter, LinkedIn, Instagram)

How We May Use Your Personal Information

Your personal information may be used to:

Verify your identity
Process purchases, billing, and product shipment
Respond to queries or feedback
Prevent fraudulent activities
Conduct research and development
Understand customer needs and feedback
Maintain and improve business systems

We may also send you emails with news, information, and offers. You can unsubscribe at any time.

When We May Disclose Your Personal Information

We may disclose your personal information to third parties, including:

Customer enquiry services
Mailing and billing systems
IT services
Marketing and sales providers
Market research firms
Website analytics services

Additionally, disclosures may be made to:

Your authorised representatives
Our accountants, auditors, and lawyers
Government and regulatory authorities (as required by law)
Organisations involved in business transfers or risk management
Law enforcement where necessary

Contacting Us About Privacy

For questions or concerns, please contact us at:
Email: admin@luna.melbourne

Access to Your Personal Information

You may request access to your personal information in line with the Australian Privacy Principles. Some requests may take longer to process or incur a retrieval fee.

Access may be refused where it is unlawful, impacts another person’s privacy, or relates to legal proceedings. If access is refused, we will explain why.

Correcting Your Personal Information

We will correct inaccurate, incomplete, or outdated personal information on request. If we disagree, we will note your contrary view alongside the record.

Storage and Security

We protect your personal information from unauthorised use or alteration using:

Firewalls, anti-virus software, email filters, and passwords for electronic data
Secure storage for hard-copy data

Third-Party Websites

This Privacy Policy applies only to our site. If you visit third-party websites through links on our site, refer to their privacy statements.

Remarketing

We may use Google AdWords and Facebook remarketing services to advertise based on your activity on this site. These platforms may use cookies or pixel tags.

You can manage ad preferences here:

Google Ads Settings: https://www.google.com/settings/ads
Facebook AdChoices

Changes to This Privacy Policy

We may update this Privacy Policy as required under the Privacy Act and Australian Privacy Principles. Updates will be posted on this site.

For more information, visit the Federal Privacy Commissioner’s website: www.privacy.gov.au.

Last updated: 10 September 2025